Refund & cancellation policy
We'd rather you kept what you bought because you love it. Here is exactly how cancellations, exchanges and refunds work at Avira Fashions. The short version: exchanges within 2 days of delivery, and money back when the fault is ours.
Cancelling an order
Orders are dispatched within 24 hours on working days, so the window to cancel is short. Message us on WhatsApp as soon as you change your mind — if the parcel has not yet been handed to the courier, we cancel it and refund anything you paid in full. Once the parcel is with the courier we can no longer cancel it. Please accept the delivery and raise an exchange on arrival — a refused parcel takes weeks to come back to us and delays everything.
Exchanges
Tell us within 2 days of delivery if a piece doesn't suit. Message us on WhatsApp with your order number and a photo, and we'll arrange the pickup. The piece must be unworn and unwashed, with its tags and original packaging intact. On a saree, the fall and pico must be untouched; on a stitched piece, no alterations. We exchange for another piece from this shop. If the new piece costs more, you pay the difference; if it costs less, the difference stays as a credit for your next order with us. A change-of-mind exchange is not refunded in money.
Damaged, defective or wrong items
If a piece arrives damaged, has a defect, or isn't what you ordered, message us within 48 hours of delivery with photographs — and the unboxing video if you have one. We arrange the pickup at no cost to you. We replace the piece. If a replacement isn't possible, we refund you in full, including any delivery charge you paid.
What can't be exchanged
Pieces made, stitched or altered to your measurements, and blouses stitched to order. Innerwear, and anything sold as final sale — we always mark it on the product before you buy. Pieces that have been worn or washed, or have had their tags removed. Requests raised after the 2-day window.
How to raise one
Message us on WhatsApp with your order number and, if the item is damaged, a photo. We reply with what happens next. We will tell you whether to send the parcel back or whether we are arranging a pickup. Please don't send anything back before we've confirmed it — an unannounced parcel can go missing at our end and we won't be able to trace it.
When you get your money
Where a refund is due — a cancelled order, or a damaged, defective or wrong item — this is the timeline. A cancelled order is refunded as soon as we cancel it. For a returned item, once it reaches us and passes a quick check, we approve the refund within 2 business days. The money goes back to whatever you paid with and takes 5 to 7 business days after approval to appear, depending on your bank. Cash-on-delivery orders are refunded to a UPI ID or bank account you give us.
Questions about this policy?
Message Avira Fashions on WhatsApp and we'll answer. It's the fastest way to reach us.